Welcome to Titaura Enterprises Llp brand name as Crave Zero. These Terms and Conditions (“Terms”) govern your access to and use of the Crave Zero website, mobile applications, and services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Use of Services

  • You must be at least 18 years old to use our Services.
  • You agree to use the Services lawfully and not for unauthorized purposes, including infringing third-party rights or engaging in fraudulent activity.
  • You are responsible for maintaining the confidentiality of account credentials and for all activity that occurs under your account.

2. Product Information & Availability

  • Crave Zero strives for accuracy in product descriptions, images, pricing, and availability but does not guarantee completeness or error-free content.
  • We reserve the right to modify, update, or discontinue any product or service without prior notice.
  • Orders are subject to acceptance and stock availability.

3. Orders & Payment

  • Orders placed are subject to confirmation and acceptance by Crave Zero.
  • Payments must be made via the authorized payment gateways on the website.
  • Prices are inclusive of taxes as stated unless specified otherwise. Crave Zero reserves the right to cancel or refuse orders in case of payment issues, suspected fraud, or pricing errors.

4. Shipping & Delivery

  • Shipping timelines are estimates and not guaranteed. Crave Zero is not liable for delays caused by courier services, natural events, or force majeure.
  • Products are packaged carefully to ensure quality; however, minor variations due to natural ingredients may occur.
  • Delivery confirmation and tracking details will be provided where applicable.

5. Returns, Refunds & Cancellations

  • Returns and refunds are allowed only for damaged, defective, or incorrect products, reported within 48 hours of delivery.
  • Perishable items, such as sweets and snacks, are non-returnable once opened or consumed.
  • Refunds, where applicable, will be processed to the original payment method within 7–10 business days.

6. Intellectual Property Rights

  • All content on the Crave Zero website, including logos, text, images, and designs, is the property of Crave Zero or its licensors.
  • You may use content for personal, non-commercial purposes only. Unauthorized copying, distribution, or commercial exploitation is strictly prohibited.

7. Limitation of Liability

  • Crave Zero shall not be liable for any indirect, incidental, or consequential damages arising from use or inability to use the Services or products.
  • While we strive for accuracy, Crave Zero does not guarantee uninterrupted, error-free, or secure access to the website.
  • Users acknowledge and accept the inherent risks of online shopping and delivery services.

8. Privacy & Data Protection

  • Personal information collected is governed by our Privacy Policy. By using the Services, you consent to the collection, use, and sharing of data as described in the Privacy Policy.
  • We implement appropriate technical and administrative safeguards to protect user data.

9. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of India.
  • Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh.
  • Parties are encouraged to resolve disputes amicably before resorting to legal action.

10. Modifications to Terms

  • Crave Zero reserves the right to modify these Terms at any time without prior notice.
  • Users are responsible for reviewing Terms periodically. Continued use of the Services after changes constitutes acceptance of the updated Terms.

11. Contact Information

For questions regarding these Terms, please contact:

Crave Zero
Hyde Park, Sector 78, Noida, India
Phone: 9664043985
Email: info@cravezero.in